Ha Giang – Cao Bang 5D4N
Ban Gioc Waterfall Loop

Terms and Conditions

These Terms and Conditions apply to all bookings of tours, motorbike rentals, bus transfers, and other travel services provided by us. By completing a booking and making payment, the Customer acknowledges and agrees to the following terms. The word “Customer” refers to the person making the booking and all persons on whose behalf the booking is made.

1. PRICES

All prices are quoted in Vietnamese Dong (VND) unless otherwise stated.

Prices are inclusive of VAT and all compulsory service charges, unless explicitly specified.

We reserve the right to adjust prices in case of changes in exchange rates, government taxes, supplier costs, or other unforeseen increases. Customers will be notified in writing, and may either accept the new price or cancel the booking subject to applicable cancellation fees.

2. DEPOSIT & FULL PAYMENT

A deposit of 20% (or the amount stated at booking) is required to secure all services.

The remaining balance must be paid on the morning of the tour departure date, before the tour starts.

Bookings with a total value under USD 100 may require full payment at the time of booking.

3. CONFIRMATION

Upon successful payment, Customers will receive an invoice email confirming the payment.

Within 24 hours, we will send a service confirmation email including:

• Tour details (type, dates, itinerary).
• Motorbike rental details (if applicable).
• Bus pick-up and return arrangements.
• Accommodation details.
• Pick-up address, meeting time, and our office contact information.

The booking is considered confirmed once the confirmation email is sent. Customers are responsible for checking the confirmation and notifying us immediately if errors are found.

4. SERVICE PROVISION POLICY

Tours are operated by our licensed guides and drivers. Itineraries may be adjusted due to weather, traffic, or safety considerations.

Motorbike Rentals: Motorbikes are inspected before handover. Customers renting self-drive motorbikes must provide a valid passport and driving license, comply with Vietnamese traffic laws, and use provided safety gear.

Bus Transfers are arranged with trusted partners. Departure/return times and locations will be provided in writing.

We guarantee delivery of all confirmed services. If any confirmed service cannot be provided due to our responsibility, we will arrange an equivalent alternative or issue a proportional refund.

5. CANCELLATION POLICY

By the Customer:

• Cancellation 30–16 days before departure: 50% of total booking value is charged.
• Cancellation within 15 days before departure: 100% of deposit is forfeited.
• No-shows or unused services are charged in full with no refund.

Certain services (flights, hotels, or special packages) may have stricter cancellation rules, which will be notified in writing at the time of booking.

By Us: In the unlikely event that we cancel a booking, Customers may choose between a full refund or an alternative service of equal value. No additional compensation beyond the paid amount will be provided.

6. FORCE MAJEURE

We are not liable for service interruptions caused by events beyond our control (“Force Majeure”), including but not limited to: natural disasters, weather, war, riots, strikes, government actions, accidents, transport breakdowns, or insolvency of third-party providers.

7. CUSTOMER RESPONSIBILITIES

Provide accurate personal details (name, email, WhatsApp/phone, pick-up address).

Hold valid travel documents, passports, and visas where required.

Comply with Vietnamese laws, traffic regulations, and safety instructions during tours and rentals.

Be punctual at meeting points. Failure to arrive on time may result in forfeiture of service without refund.

8. INSURANCE

Travel insurance is not included in our prices. Customers are strongly advised to purchase comprehensive travel insurance (medical, cancellation, accident, personal belongings) prior to arrival in Vietnam.

9. LIABILITY & DISCLAIMER

We act as a booking agent for third-party suppliers (hotels, buses, transport operators, etc.) and are not liable for their acts or omissions.

We are not responsible for loss, injury, or damage sustained during the trip, unless directly caused by our proven negligence.

Additional expenses due to delays, accidents, or force majeure events must be borne by the Customer.

10. CLAIMS & DISPUTES

Any complaints must be reported to us immediately so that corrective action can be taken.

All claims must be submitted in writing within 30 days of service completion.

If not resolved through negotiation, disputes shall be settled by the Vietnam International Arbitration Centre (VIAC) under the Vietnam Chamber of Commerce and Industry.