Last updated: April 2026
These Terms and Conditions ("Terms") apply to all bookings of Tours, motorbike rentals, bus transfers, and other travel services provided by Loop Trails Ha Giang. By completing a booking and making payment, the Customer acknowledges and agrees to all terms set forth below.
The word "Customer" refers to the person making the booking and all persons on whose behalf the booking is made. The word "we", "us", or "Loop Trails" refers to Linh Dan Loop Trails Ha Giang Co., Ltd.
All prices are quoted in Vietnamese Dong (VND) unless otherwise stated. Prices are inclusive of VAT and all compulsory service charges, unless explicitly specified.
We reserve the right to adjust prices in case of changes in exchange rates, government taxes, supplier costs, or other unforeseen increases. Customers will be notified in writing and may either accept the new price or cancel the booking subject to applicable cancellation fees.
A deposit of 20% (or the amount stated at booking) is required to secure all services. The remaining balance must be paid on the morning of the tour departure date, before the tour starts.
Bookings with a total value under USD 100 may require full payment at the time of booking.
Payments are processed through secure third-party gateways (OnePay for international cards, Vietnamese banks for domestic transfers). A service fee of 3% applies to international card payments to cover bank processing fees.
Upon successful payment, Customers will receive an invoice email confirming the payment. Within 24 hours, we will send a service confirmation email including:
The booking is considered confirmed once the confirmation email is sent. Customers are responsible for checking the confirmation and notifying us within 48 hours if errors are found.
Tours are operated by our licensed guides and drivers. Itineraries may be adjusted due to weather, traffic, road closures, government restrictions, or safety considerations. We will always prioritize Customer safety over itinerary completion.
Motorbikes are inspected and documented (with photo evidence) before handover. Customers renting self-drive motorbikes must:
Bus transfers are arranged with trusted partners. Departure and return times and locations will be provided in writing. Loop Trails is not liable for delays or cancellations caused by the bus operators, but will assist in arranging alternatives where possible.
We guarantee delivery of all confirmed services. If any confirmed service cannot be provided due to our responsibility, we will arrange an equivalent alternative or issue a proportional refund.
The 10% non-refundable portion of any cancellation 31 days or more before departure covers payment processing fees, administrative costs, and bank charges already incurred. This applies to both 20% deposits and full payments.
All cancellation requests must be submitted in writing via email to looptrailshostel@gmail.com. The cancellation date is the date we receive the written request.
Approved refunds will be processed within 7–14 business days from the cancellation date, returned to the original payment method. Bank processing time is not included.
Certain services (flights, hotels, or special packages) may have stricter cancellation rules, which will be notified in writing at the time of booking.
If one or more members of a group booking cancel, the cancellation policy above applies to those members individually. Remaining members may be required to pay an adjusted per-person rate if the group falls below the minimum size for the original price tier. The adjustment will be communicated in writing within 48 hours.
In the unlikely event that we cancel a booking, Customers may choose between:
No additional compensation beyond the options above (such as flight changes, accommodation outside the tour, or consequential damages) will be provided.
"Force Majeure" means any event beyond the reasonable control of either party, including but not limited to:
Customers will be offered one of the following at their choice:
This includes situations such as war, natural disaster, or travel restrictions in the Customer's home country preventing departure to Vietnam. Customers must provide documented evidence (government travel advisory, flight cancellation notice, official statement). In such cases:
Travel credit vouchers can be applied to any future Loop Trails service and are transferable to immediate family members with written notice.
We strongly recommend purchasing comprehensive travel insurance with "cancel for any reason" coverage. This is the only way to fully protect your investment against unforeseen events on either side.
The Ha Giang Loop involves riding motorbikes or jeeps on mountain roads with switchbacks, cliff edges, gravel sections, weather variations, and shared traffic with trucks and buses. Adventure activities carry inherent risks that cannot be eliminated even with the best safety measures.
By booking and participating in any Loop Trails service, the Customer acknowledges and accepts that:
Customers agree to:
Loop Trails reserves the right to terminate a Customer's participation in a tour, without refund, in cases of:
In such cases, the Customer is responsible for their own onward transportation and accommodation costs from the point of termination.
Self-drive Customers are responsible for the condition of the rented motorbike from handover until return. Pre-rental inspection photos and documentation will be provided at handover.
All damage assessments will be made transparently with photographs and, where possible, mechanic invoices. Customers may dispute charges within 7 days of return with supporting evidence.
Loop Trails carries third-party liability insurance for our vehicles and operations as required by Vietnamese law. This does not cover Customer-caused damage to rented motorbikes or personal injury. Customers are strongly encouraged to purchase travel insurance with motorbike coverage.
Customers must inform Loop Trails of any pre-existing medical conditions, allergies, or medications at the time of booking. This information will be kept confidential but shared with the tour guide for safety purposes.
In case of medical emergency during the tour:
Travel insurance is not included in our prices. Customers are strongly advised to purchase comprehensive travel insurance covering medical emergencies, motorbike riding, accident, cancellation, and personal belongings before arrival in Vietnam. Many standard policies exclude motorbike riding — verify your policy explicitly covers it.
It is the Customer's sole responsibility to ensure they have valid travel documents for entry to and travel within Vietnam, including:
Loop Trails is not responsible for any consequences arising from missing, expired, or invalid travel documents, including denial of entry, deportation, or inability to participate in the tour. No refunds will be issued in such cases.
Loop Trails guides and drivers may take photographs and videos during tours for the Customer's enjoyment and for our marketing purposes (website, social media, advertising materials).
By participating in a tour, the Customer grants Loop Trails a non-exclusive, royalty-free license to use their image in such materials. Customers who do not wish to be photographed must inform their guide at the start of the tour, and Loop Trails will respect this preference.
Customers may at any time request the removal of specific images by writing to looptrailshostel@gmail.com.
To the maximum extent permitted by Vietnamese law, Loop Trails' total liability for any claim arising from a booking is limited to the total amount paid by the Customer for the affected service.
Loop Trails acts as a booking agent for third-party suppliers (hotels, buses, transport operators, restaurants, attractions) and is not liable for their acts or omissions. We are not responsible for:
Any complaints must be reported to your guide or to Loop Trails management during the tour so that corrective action can be taken in real time. Complaints raised only after tour completion may have limited recourse.
All formal claims must be submitted in writing within 30 days of service completion to looptrailshostel@gmail.com with supporting documentation.
If not resolved through good-faith negotiation within 60 days, disputes shall be settled by the Vietnam International Arbitration Centre (VIAC) under the Vietnam Chamber of Commerce and Industry, with proceedings conducted in English. The decision of VIAC shall be final and binding.
These Terms are governed by the laws of the Socialist Republic of Vietnam. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
At Loop Trails Ha Giang, your privacy is very important to us. We are committed to protecting your personal information and ensuring that it is handled in a safe and responsible way. This policy outlines how we collect, use, and protect the information you provide us.
We may collect personal information when you:
Information we collect may include:
Your personal data will be used for the following purposes:
We ensure that all your personal data is stored securely and only accessible to authorized staff members. All payment transactions are encrypted through secure payment gateways. We do not store sensitive financial data such as full credit card numbers.
We never sell or rent your personal information to third parties. Your data may only be shared with trusted partners (drivers, guides, hotels, insurance providers) for the sole purpose of fulfilling your travel services. All such partners are contractually required to maintain the confidentiality and security of your data.
We may also disclose information when required by law, court order, or to protect the safety of our Customers or staff.
You have the right to:
To exercise any of these rights, please email us at looptrailshostel@gmail.com. We will respond within 30 days.
Our website may use cookies to enhance user experience and track anonymous usage statistics via platforms like Google Analytics and Meta Pixel. You may disable cookies in your browser settings if you prefer, though this may affect website functionality.
We retain your data only for as long as necessary to provide services, meet legal obligations, or resolve disputes. Booking records are retained for 5 years for accounting and legal compliance, after which data is safely deleted or anonymized.
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to active Customers via email. Please check this page periodically for updates.
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